Refund Policy
Last Updated: October 28, 2024
XLV Agency (“us”, “we”, or “our”) operates the https://nectbio.com website as well as the https://nect.bio website.
We are committed to providing a high-quality, reliable product and a positive experience. Due to the nature of digital products, we have a specific Cancellation and Refund policy to ensure fairness for both parties. Please review our refund policy below.
General Refund Policy
All purchases of digital products, including our Digital Business Cards, are generally non-refundable once delivered due to the instant nature of digital goods. However, we provide a limited cancellation option for customers who may need to modify their purchase decision within a specified timeframe.
6-Hour Cancellation and Refund Eligibility
We understand that sometimes plans change. If you wish to cancel your order, you may request a refund within 6 hours of your purchase, provided that the Digital Business Card has not been delivered. Once the product has been processed and delivered, the purchase is final and non-refundable.
Technical Issues or Product Errors
If there is a technical error or an issue with the Digital Business Card after delivery, please contact our support team at support@nectbio.com. We are here to help address any functional concerns and will work diligently to resolve issues to your satisfaction.
Changes to Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be modified accordingly.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at support@nectbio.com